Privacy Policy

Last updated: 12/12/25

Manguzi Medical Centre is committed to protecting the privacy and confidentiality of our patients, website visitors, and all individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable healthcare regulations.

1. Information We Collect

We may collect personal and health-related information, including but not limited to:

Full name and contact details (phone number, email address)
Date of birth and identification details (where required)
Medical history and clinical information
Medical aid details (if applicable)
Appointment and communication records
Information submitted via website forms or enquiries

2. How We Use Your Information

Your information is collected and used strictly for legitimate healthcare and operational purposes, including:

Providing medical consultations and treatment
Managing appointments and patient communication
Processing billing and medical aid claims
Maintaining accurate medical records
Complying with legal, regulatory, and professional obligations

We do not use your personal information for marketing without your consent.

3. Protection of Patient Information

Manguzi Medical Centre takes reasonable technical and organisational measures to safeguard personal information against:

Loss, misuse, or unauthorised access
Disclosure or alteration
Accidental or unlawful destruction

Access to patient information is limited to authorised healthcare professionals and administrative staff only.

4. Sharing of Information

Your personal information may be shared only when necessary and permitted, including:

With healthcare professionals involved in your care
With medical aids for claims processing
When required by law, court order, or regulatory authority
With trusted service providers who support clinic operations (under confidentiality agreements)

We do not sell or trade personal information to third parties.

5. Website & Online Forms

Information submitted through our website forms is used solely to respond to enquiries, manage appointments, or provide requested services.

While we take steps to secure online data, no internet transmission is entirely risk-free. Users submit information at their own discretion.

6. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or updating of your information
Request deletion of information where legally permissible
Object to the processing of your personal information in certain circumstances

Requests can be made by contacting us directly.

7. Retention of Information

Patient records and personal information are retained only for as long as required by law, medical regulations, and professional guidelines.

8. Cookies & Website Analytics

Our website may use cookies or basic analytics tools to improve functionality and user experience. These do not collect personally identifiable medical information.

You may disable cookies through your browser settings.

9. Changes to This Policy

Manguzi Medical Centre reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Manguzi Medical Centre
Email: drnajen@mweb.co.za
Address: R22 Manguzi Main Road, Kwangwanase, Manguzi, KwaZulu-Natal, 3973

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Committed to the Future

Have a question or want to check our availability? Connect with Manguzi Medical Centre for accessible, dignified, and compassionate healthcare. Whether you reach out by phone, email, or visit us in person, our dedicated team is here to guide you with respect, care, and professionalism.

We proudly serve our rural community with multi-disciplinary support, ethical treatment, and a patient-centred approach. Let us help you take the next step in your healthcare journey—contact us today and we’ll assist you with anything you need.

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