Privacy Policy

NeuroWave Fishing Charters respects your privacy and is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA.

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This policy explains what information we collect, why we use it and the choices available to you.

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1. Who we are

NeuroWave Fishing Charters provides guided fishing experiences in Durban, KwaZulu-Natal.

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For the purposes of POPIA, NeuroWave Fishing Charters is the responsible party for personal information collected directly through this website, WhatsApp, telephone, email or direct booking enquiries.

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2. Information we may collect

We may collect:

• Your name and surname;

• Telephone and WhatsApp number;

• Email address;

• Preferred charter, date and departure requirements;

• Number of guests and relevant group information;

• Messages, enquiries and correspondence;

• Payment and transaction information;

• Information required to accommodate children or reasonable safety needs;

• Photographs or videos where separate permission has been obtained;

• Website usage information, device details, browser information and cookies; and

• Any other information you voluntarily provide.

Card information may be processed by an authorised payment provider or booking platform. NeuroWave Fishing Charters does not ordinarily receive or store complete bank-card details.

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3. How we use personal information

We may process personal information to:

• Respond to enquiries;

• Confirm availability and manage bookings;

• Communicate departure, meeting and weather-related information;

• Process or verify payments;

• Provide charter services;

• Maintain booking and financial records;

• Meet legal, safety and regulatory responsibilities;

• Address complaints, disputes or refund requests;

• Protect guests, crew, the vessel and our business;

• Improve our website and customer experience; and

• Send marketing communication where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing communication at any time.

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4. Grounds for processing

Depending on the circumstances, we process information because:

• You have provided consent;

• It is required to respond to your request or perform a booking agreement;

• We have a legal or regulatory obligation;

• It is necessary to protect a legitimate interest; or

• Processing is otherwise permitted under POPIA.

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5. Children’s information

Children may participate in selected charters when accompanied and supervised by a responsible adult and subject to applicable safety requirements.

Booking information concerning a child should be provided by the child’s parent or legal guardian. We do not intentionally request personal information directly from children through this website.

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6. Sharing information

We may share limited information with service providers where reasonably necessary, including:

• Website and hosting providers;

• Booking and payment platforms;

• Communication providers;

• Accountants, insurers, legal advisers and professional consultants;

• Skippers, crew or operational personnel involved in the charter; and

• Public authorities where disclosure is legally required.

These parties should only receive information reasonably required for their role.

If information is processed outside South Africa through a technology or booking provider, we will take reasonable steps to ensure that appropriate privacy and security protections apply.

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7. Third-party platforms

Bookings made through FishingBooker, social-media platforms, payment providers or other third parties may also be subject to those providers’ privacy policies.

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NeuroWave Fishing Charters is not responsible for how an independent third party processes information collected directly through its platform.

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8. Cookies and website analytics

Our website may use essential cookies and similar technologies to operate correctly, remember preferences, understand website performance and improve the user experience.

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Third-party services incorporated into the website may place their own cookies. Where required, visitors will be given an opportunity to manage non-essential cookies.

You may also restrict cookies through your browser settings, although some website functions may then operate differently.

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9. Information security

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

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No internet-based system is completely secure. If a security compromise affecting personal information occurs, NeuroWave Fishing Charters will respond and provide notifications where required by POPIA.

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10. Retention

Personal information will be retained only for as long as reasonably required to:

• Complete the purpose for which it was collected;

• Maintain necessary booking, payment or business records;

• Comply with legal obligations; or

• Establish, exercise or defend legal claims.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably possible.

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11. Your rights

Subject to POPIA and applicable limitations, you may request to:

• Know whether we hold your personal information;

• Access personal information held about you;

• Correct or update inaccurate information;

• Object to certain processing;

• Withdraw consent where processing depends on consent;

• Request deletion of information that we are no longer entitled to retain; and

• Stop receiving direct marketing.

We may need to verify your identity before completing a request.

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12. Complaints

If you believe your personal information has been processed unlawfully, please contact us first so that we can investigate.

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You may also lodge a complaint with the South African Information Regulator through its official complaints channels at inforegulator.org.za.

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13. Changes to this policy

We may update this Privacy Policy when our website, booking processes or legal obligations change. The latest version will be published on this website with its effective date.

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14. Contact us

For privacy enquiries or requests:

NeuroWave Fishing Charters
Durban, KwaZulu-Natal, South Africa
WhatsApp or telephone: 073 698 0917
Secondary telephone: 061 124 4926
Email: neurowavefc@gmail.com